To
Order Cancellations
·
In order to cancel an order, we
must be contacted once, within 24 hours of order placed.
·
Custom or personalized order is
not eligible for cancelation.
·
If further work has already
begun on your order, the applicable restocking/processing fee will be charged.
·
Once you place the loose Moissanite
order from Tezcreation (Whether it's listed or custom cut Order, certified or
non-certified) does not eligible for return or cancellation in any condition,
As I've already mentioned all the details including photos or videos of the
finished item will be shared with the customers before shipment.
To
Returns
·
To return your product you have
to contact us once.
·
Once the Return Order request
has been received and reviewed, the return instructions will be emailed to you.
Please ship the package back within 7 days after Tezcreation approval according
to the instructions provided.
·
You must have to follow our
process, without that if any issue’s occurs with your order we will not
responsible for that.
·
While you will return your
Jewelry we are not responsible if your parcel lost or for on hold by custom
department.
Exchange
a Purchase
·
Complete and submit the Order
Exchanges Request.
·
Once the Order Exchanges
Request has been received and reviewed, if we find any misleading things
regarding your order we will reject your request of cancelation.
·
The return instructions will be
emailed to you. Please ship the package back according to the instructions
provided.
·
Please email us the details of
the new item(s) you would like in exchange for your returned order, and we will
set up the new order in your account.
·
In the case the exchange order
isn't over $100 of the original order, there is a $15 shipping fee.
·
In the case the exchange order
value is less than the original value of the original order your order will be
not applicable for the exchange purchase.
Orders over $100
Within 30 days returns
100% secure payment
Guaranteed price